Knowledge Management

business strategy

Knowledge management identifies two main types of knowledge. Explicit knowledge is knowledge or skills that can be easily articulated and understood, and therefore easily transferred to others. Tacit knowledge is knowledge that is difficult to neatly articulate, package, and transfer to others. These are usually intuitive skillsets that are challenging to teach, such as body language, aesthetic sense, or innovative thinking.

In order to make the best business decisions, the workforce must be as educated and skillful as possible. One way to ensure an educated – and continually learning – workforce is to stimulate organizational learning, which companies can do by implementing knowledge management. This practice ensures not only that existing knowledge (both explicit and tacit forms) is codified and stored, but that it can be dispersed among other employees so that people can continue to amass skills. Another benefit is that KM evenly distributes knowledge so no one is contributing in silos.

Every organization uses its knowledge to gain and sustain long term success. The four pillars of knowledge management – leadership, organization, technology, and learning – assist in the transformation process of an organisation..

Our A successful knowledge management program will consider these five areas:

  • People. Your program should increase the ability of individuals within the organization to influence others with their knowledge.
  • Processes. The processes you establish should include best practices and governance for the efficient and accurate identification, management and dissemination of knowledge.
  • Technology. The technology you choose should enhance how you configure and use tools and automation to enable knowledge management.
  • Structure. Organizational structures should transform to facilitate and encourage cross-discipline awareness and expertise.
  • Culture. Your organization should establish and cultivate a knowledge-sharing, knowledge-driven culture for long-term success.

Organisational insights provide a mirror of how your organisation functions and what external stakeholders and internal staff think about you and your organization. Dealing successfully with these insights will allow organisations to streamline their processes, improve staff morale and improve organizational effectiveness. This is how we do it:

  • Internal Employee Satisfaction Audit
  • External stakeholder opinion and Reputation Audit
  • Training Impact Assessment
  • External and Internal Communications Assessment
  • and Organisational Customer Centricity (culture, morale and gaps).

Knowledge Management Software

Knowledge Management Software works as a knowledge repository that stores and manages information allowing enterprises to digitally grow their business strategies and expand opportunities in customer experience. It seamlessly conceptualizes, collects, and shares information that improves business efficiency.

Knowledge management systems stabilize the creation of data empowering support agents to find and understand information in a simplified way.


Expected benefits include improved knowledge management systems and processes, well-functioning communities of practice, and increased company efficiency to improve business decision-making.
Other benefits:

  • Increase collaboration and idea generation
  • Optimize a culture of knowledge sharing
  • Protect intellectual capital
  • Treat human capital as an asset (which makes employees feel respected for their knowledge)
  • Capture and store knowledge for the future workforce